Welcome to fixtag — Your solution to
Fixtag is an intuitive and easy to use solution based on NFC and application technology to obtain reliable, accurate and secure data for integration with the most popular PowerBI applications
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Check if fixtag is the solution for you
You manage field teams?
- Are you confident in control of your service technicians or sales representatives?
- Are the data provided by your service technicians or representatives reliable and are you 100% sure of it?
- Do you continue to use outdated and easily bypassed methods of verifying their work? GPS/QR Code?
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You have equipment in the field?
- Do you have control of the equipment in the field?
- Do you have knowledge about the failure rate of your devices?
- Do you manage service orders easily and quickly?
- Can users report crashes directly from the device?
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You manage objects?
- Can your employees call for service quickly?
- Do your suppliers meet the SLA in the contract?
- Do you provide the ability to quickly respond to downtime, breakdowns?
CASĂ #1: Rapid response to failure
Streamlining the service call process
The Challenge
In the store there was a breakdown of one of the refrigerators. The key problem was not only the quick identification of the failure, but also the possibility of a mistake when reporting, which could delay the arrival of the service or make the service arrive without suitable parts for a given model of the device, which creates the risk of multiple service arrivals.
Fixtag Solution
By tagging each device in the fixtag system, the employee quickly scanned the NFC tag located on the damaged device, automatically reporting the failure to the control panel.
The information thanks to fixtag was immediately forwarded to the appropriate service team along with the details of the device and a description of the problem.
The result
The service arrived on site in record time, with initial information about the problem and having the right components, spare parts and service tools.
The process was fast and flawless, which allowed immediate start of repairs and minimised loss of goods or discouragement of customers.
CASĂ #2: Repair and control of SLA
Service Force Management
The Challenge
Newservice, a service company, faced the challenge of providing quick and effective repairs while maintaining control over response time and quality of service delivery in accordance with the SLA.
Fixtag Solution
Each service operation began and ended with a scan of the NFC tag, which allowed for precise measurement of response and repair times. This is 100% confirmation of attendance at the facility.
Thanks to the mobile application, servicemen could document the progress of the work on an ongoing basis, attaching photos and notes directly to the system.
The system also allows you to attach the user manual or warranty documents, which significantly reduces the service time.
The result
Newservice gained full control over the implementation of the SLA, being able to accurately measure and report response and repair times. Transparency and accuracy of documentation significantly improved the quality of services and customer satisfaction.
CASĂ #3: Inspection of equipment in the field
Effective management of assets
The Challenge
Werme, which prefabricates electrical switchgear for network customers, needed a solution to efficiently track the location and condition of their equipment at various stages of production and at customer facilities to minimize failure and plan preventive inspections, and to be able to upload switchboard technical documentation in digital form.
Fixtag Solution
The introduction of the fixtag system made it possible to tag and digitally monitor each device. Information about the location, technical condition and failure history were automatically saved in the database, which made it easier to plan maintenance and prevention activities.
Customers and service forces also gained insight into the full technical specifications of the switchgear stored in the system and communicated with the NFC tag.
The result
Werme gained full knowledge of the technical condition and location of its equipment, which allowed to optimize service plans and reduce unplanned downtime thanks to preventive maintenance.
The digital recording of technical documentation and components used in a given switchgear has become a great value for customers.
About Solution
Fixtag is an innovative solution that allows you to effectively manage tasks, monitor SLA implementation and manage devices in your company.
Our platform provides unambiguous confirmation of employee attendance, easy identification of devices, and optimized reporting and tracking of various types of cases.
Functionalities
Management of tasks, their assignment and priorities
fixtag allows you to create, assign and prioritize tasks within projects, maximizing the efficiency of your teams. The system allows you to easily organize work thanks to an intuitive interface and automatic notification of upcoming appointments.
Management of business conditions for the implementation of the SLA
It allows you to define and manage the detailed terms of service level agreements (SLAs), ensuring that all obligations to customers are met. This feature ensures that service standards are maintained at a high level through continuous performance monitoring.
SLA Supervision — Planned Completion Time
It offers the ability to monitor SLA progress and predict task completion times, allowing for better coordination of activities and prevention of delays. It ensures transparency on the timeliness of the implementation of commitments.
Automatically assign SLA rules to an event
Automate the process of assigning appropriate SLAs to newly reported events, minimizing the risk of errors and speeding up response time. This function ensures that each event is handled according to established standards.
Implementation of events in the field in the mobile application
It allows field workers to access tasks and events directly from the mobile app, increasing mobility and flexibility in getting work done. Employees can update the status of the task on an ongoing basis and communicate with the headquarters.
Measurement of the execution time of the event in individual categories and groups
A tool for analyzing the time needed to complete tasks in different categories, which allows you to identify areas for optimization. Thanks to this, it is possible to effectively manage working time and resources.
Device Model Management
This feature allows you to manage in detail information about device models, including their specifications and service history. This makes it easier to maintain and manage the fleet of devices in the organization.
Inventory of equipment
The inventory process becomes simpler and faster thanks to the digital registration of devices in the system. This feature allows you to keep track of stock status on an ongoing basis and prevent inventory shortages.
Identification of equipment in the field
Using the mobile app, employees can easily identify devices in the field by scanning QR codes or NFC tags, significantly speeding up the servicing and asset management process.
Access to device-related documentation in the mobile app
Employees have quick access to the necessary technical documentation and operating instructions directly from the mobile application, which facilitates the implementation of tasks and service.
Reporting cases and the ability to observe its status in the mobile application in relation to the identified device
Users can report failures or other device-specific incidents and track the progress of their solution, increasing transparency and customer satisfaction.
Define a list of usable descriptions for reported cases
It allows you to create predefined descriptions of problems and failures, which standardizes the reporting process and facilitates quick classification and response to requests.
Benefits
Effectiveness
and control
Optimization of work processes, reduction of errors and reduction of response time are just some of the benefits offered by fixtag. With our solution, you gain full control over task execution and device management.
Transparency and communication
Notification of status changes in the mobile app and task completion history for a single device provide transparency and facilitate team communication.
Industries and Applications
Fixtag will work in many industries, from manufacturing to logistics, energy, healthcare, education and telecommunications. Our solution is ideal for equipment identification and inventory, service task management, SLA monitoring and many other applications.
Order a demo and see how it works in your company!
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NFC Etiqueta - Key for unambiguous identification
NFC (Near Field Communication) tag is the foundation of the identification system in fixtag. It is a small wireless transmitter used to unambiguous identification of objectsequipment, or even jobs.
Thanks to the use of NFC technology, these tags allow fast and error-free verification of the presence of employees and identification of equipment by zooming in on the reader (smartphone or other mobile device with NFC function).
Confidence and speed identifying
The NFC tag technology used in fixtag guarantees reliable and instant identification of each device, eliminating the risk of mistakes. Thanks to this, employees can access all the necessary information in the blink of an eye, which speeds up the execution of tasks and increases the overall efficiency of processes.
Simplicity and universality
The NFC tags used in the fixtag system are characterized by simplicity of use and versatility, which allows them to be used in a wide range of work environments and on a variety of devices. This versatility makes them an ideal solution for any industry, from manufacturing to services, providing a consistent and effective tool for asset identification and management.
Security
The NFC technology used in fixtag tags offers an exceptional level of security, thanks to the impossibility of copying or falsifying the ID. This security mechanism ensures that data remains protected from unauthorized access, which is critical to protecting sensitive business and personal information.
Mobile App - Communication in the field
The fixtag mobile application serves as a communication bridge between the NFC tag and the central database. It allows field workers to scan NFC tags to access tasks, device documentation, or report failures and service issues. The application also allows you to monitor the progress of work and transfer data about the execution of the task directly to the system.
Mobility and Accessibility
Information about tasks and devices is available from anywhere.
Transparency and control
Easily track progress and manage tasks in real time.
Work efficiency
Fast communication and process automation.
Confidence of information
Full insight into process data.
Web application - Control and Integration Center
The central fixtag web application allows you to manage the entire system from a web browser. It offers advanced integration capabilities, including data analysis tools such as Power BI. Thanks to this, users can easily generate reports, analyze data and optimize work processes.
Advanced data analysis
Ability to deeply analyze performance, trends and patterns.
Integration with external systems
Easy collaboration with other business applications.
Personalization and Scalability
Adaptation of the functionality of the system to individual needs and the possibility of expansion as the enterprise grows.
The combination of NFC tags, mobile and web applications creates a powerful tool that not only facilitates the management of tasks and devices, but also ensures a high level of security, efficiency and transparency of operations. Integration with analytics tools such as Power BI further strengthens decision-making capabilities, enabling better resource management and process optimization.
Customer Reviews
Verme
Prefabrication of Electrical Switchgear
Newservice
Commercial Facilities Service
Order a demo today and discover:
- How easily you can track and analyze data in real time.
- Ways to optimize resource management with accurate information.
- How our fixtag can support your growth by providing the data that is the foundation of effective business strategies.
Don't let your business fall behind. See how fixtag can transform your approach to data and help reach new heights in the industry. Sign up for free demo presentation already now and Start building the future of your business on a solid foundation of qualitative data.
Join the group of satisfied fixtag users and start making decisions that really make a difference.
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FAQs
Review the questions and answers below to learn more about the functionalities, benefits and implementation process of our solution. If you do not find the information you are looking for here, please contact us — we will be happy to answer your additional questions.
No, any NFC-enabled mobile device is sufficient to scan NFC tags. The web system is accessible from any web browser.
Yes, fixtag offers a flexible API that allows easy integration with other systems, including ERP, CRM or analytics tools such as Power BI.
The application is compatible with most devices running on Android and iOS. Current operating system version and NFC enabled are required.
Data security is a priority for us. We use advanced encryption and authorization techniques to ensure data protection in both transmission and storage.
Yes, fixtag offers extensive configuration and customization possibilities, allowing you to customize the functionality to your individual needs and process