Modernization of parcel machines
Wyzwanie
The international courier company had to modernize its network of parcel machines (about 10,000 devices) to improve the process of receiving parcels. Until now, customers could only receive parcels by connecting vending machines to the mobile application, which limited the availability of the service. The Challenge consisted of equipping nearly 4,000 vending machines with pinpad keypads to enable the receipt of a parcel using a PIN code without the involvement of a smartphone, while maintaining the smooth implementation of the project on a mass scale.
Rozwiązanie
The team implemented modernization of parcel machines by installing pinpad terminals in the indicated devices. Each vending machine is equipped with a keypad for entering the receipt code, integrated into the existing parcel locker system. Thanks to this, customers can independently and conveniently pick up the package by entering the PIN code directly on the vending machine. The entire project was carried out comprehensively — from planning, through component logistics, to assembly and commissioning of pinpads — without disrupting the operation of automata and without involving technical resources on the customer's side.
Efekty biznesowe
Modernization has improved the process of handling shipments and increased the availability of the service for a wider audience. Customers have gained an alternative, simpler way of receiving packages, which has a positive impact on their satisfaction and convenience. The project has been completed in a short time (6 months) despite the large scale, thanks to which the courier company quickly noticed operational benefits — the number of unreceived parcels requiring manual handling decreased, and parcel machines became more friendly to users who do not use the application.
Technologie
Applied pinpad terminal compatible with customer's parcel machines, allowing secure PIN entry. The integration of the devices went smoothly with the existing IT infrastructure of the machine, so there was no need to replace the entire system. The project also included remote configuration and testing, which guaranteed smooth deployment at thousands of locations simultaneously.
Kluczowe korzyści
- Scalability and speed of implementation: The modernization of nearly 4,000 devices was carried out efficiently in half a year, maintaining the highest quality at each location.
- No maintenance on the customer side: The entire installation and configuration process was carried out by our end-to-end team, without the need for the customer's technical department to be involved.
- Consistent quality of service: Thanks to the standardization of activities, a uniform, high standard of execution was ensured in all machines, which translated into customer and end user satisfaction.
- Flexibility of the solution: Implemented pinpads and system architecture allow for further expansions — if necessary, it is possible to quickly upgrade further automata or add new functions without significant hardware changes.
Oszczędności
Outsourcing the modernization of the client avoided the cost of expanding its own service network and hiring additional technicians. Automating the package pickup process has relieved the burden on customer service staff, saving them time and allowing them to focus on other tasks. As a result, the courier company reduced operational costs associated with handling parcels (fewer manual interventions) and improved the energy efficiency of vending machines (pinpads only work when needed, which minimizes the power consumption of peripheral devices).
